Thanks for choosing Succeed VOIP! Now that your order is submitted, here’s what happens next so you know exactly what to expect.
🚚 Step 1: Phone Setup & Installation
- Orders under 10 phones are typically ready next business day
- Phones are either shipped or hand-delivered, depending on your location
- Please ensure each phone location has:
- A working Ethernet port
- A power outlet, unless you’re using POE (Power over Ethernet)
For hand deliveries, a technician from our team will:
- Install your phones
- Ensure everything powers on and connects
- Leave a quick-start guide with how-tos for calling, transferring, and voicemail
🔁 Step 2: Number Porting & Temporary Call Forwarding
To keep your service uninterrupted:
- You’ll receive temporary numbers
- You must forward your existing business numbers to these temporary numbers through your previous provider’s portal or by calling your previous provider’s support line.
⛔ Do NOT cancel your previous phone services during this process.
If your account is closed before the port completes, your number will be lost and cannot be recovered.
- Porting typically takes up to 2 weeks
- You’ll be notified when the port is successful — and can cancel with your previous provider after notification.
🔧 Step 3: Call Flow Setup
We’ll work with you to configure:
- Auto attendants
- Ring groups
- Call routing
You’ll have 2 months of free adjustments to your call flow. After that, changes are billed at $150/hour.
📱 Step 4: Using Your Phone System
You’ll also get:
- Access to the VOIP Web Portal to manage voicemails, forwarding, hotkeys, and launch the softphone.
- The SnapMobile app to use your business number from your cellphone
→ Use Host ID:succeednetduring setup
Note: App and softphone setup is self-guided. Limited support is available.
🛠 Need Help?
📧 support@mysucceed.net
📞 530-674-4200
🕗 Mon–Fri, 8 AM to 5 PM
🚨 Emergency/after-hours support is available