If you go past due on your HOA dues, your internet connection will be throttled to 1mbit until they are up to date. We will send you the following email one day before we throttle your connection:
Dear Valued Customer,
We've received a notice from the Lincoln Crossing HOA indicating that there is a delay in your HOA Dues payment. As the HOA’s service provider, we're required to throttle your speed until your account is brought current with them.
To restore your service to full speed, we kindly request that you contact the HOA directly at the following phone number 916-253-3922. When contacting them, please inform the receptionist that you need to make a payment, and they will guide you through the necessary steps. Once the required actions are taken with the HOA, we'll be ready to restore your service to full speed.
Should you have any questions or require further clarification, please feel free to let us know. We appreciate your swift attention to this matter and look forward to continually providing you with top-notch service.
Thank you for your understanding and cooperation!